Specialization: Customer Experience, Digital Transformation, Experience Design
Spearheading Customer Experience transformation and devising CX strategies, helping multiple businesses across various industry sectors by developing pathways, transforming mindsets and driving CX initiatives for customer centric portfolio growth
15+ years of experience in delivering business focused outcomes within the digital space for the BFSI industry. Specialized in building intuitive customer experiences on digital mediums and in strategizing digital transformation initiatives.
UX Certified (Nielsen Norman Group)
– UX Management + Interaction & Mobile Design – Lean UX and Agile – Managing User Experience Strategy – The UX VP/Director – UX Deliverables – Effective Ideation Techniques for UX Design.
- Customer Experience
- Digital Transformation
- Experience Design
- Services offered on all of the above in Advisory, Consultancy and Execution