An award-winning thought leader in driving transformation and management by crafting Customer Experience, Design and Digital strategies with a proven track record. He has assisted numerous businesses across various industry sectors by creating pathways, reshaping perspectives, and spearheading CX initiatives to foster customer-centric portfolio expansion.

With an overall 3 decades of extensive experience out of which two decades exclusively within the UAE, consistently achieved business-focused results in the digital realm in the Banking, Financial Services, and Insurance (BFSI) industry. His core expertise lies in constructing user-friendly digital experiences and formulating strategic digital transformation efforts.

Spearheading Customer Experience transformation and devising CX strategies, helping multiple businesses across various industry sectors by developing pathways, transforming mindsets and driving CX initiatives for customer centric portfolio growth

15+ years of experience in delivering business focused outcomes within the digital space for the BFSI industry. Specialized in building intuitive customer experiences on digital mediums and in strategizing digital transformation initiatives.

UX Certified (Nielsen Norman Group)

– UX Management + Interaction & Mobile Design – Lean UX and Agile – Managing User Experience Strategy – The UX VP/Director – UX Deliverables – Effective Ideation Techniques for UX Design.

Specialization:

• Customer Experience
• Digital Transformation
• Experience Design
• Services offered on all of the above in Advisory, Consultancy and Execution

Language:

• English
• Hindi
• Gujarati